Shipping Policy

1. Shipping Area

We currently provide delivery services within Hong Kong only. For bulk orders or commercial orders outside Hong Kong, please contact us directly for special arrangements.

2. Processing Time

Orders are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Standard delivery usually takes 1 to 3 business days within Hong Kong.
Actual delivery time may vary depending on the destination, courier service, and weather conditions.

4. Shipping Methods

We use reliable local courier services to ensure safe and timely delivery of your items.
You may also choose to pick up your order in-store during business hours.

5. Shipping Fees

Shipping fees will be calculated and displayed at checkout.
Free shipping may be offered during promotions or for orders that meet a specified amount.
Additional shipping fees may apply for large or heavy items; charges will be quoted in advance.

6. Order Tracking

Once your order is shipped, we will send you a tracking number via email or SMS (if applicable) so you can monitor your delivery status.

7. Failed Delivery or Incorrect Address

Please ensure the shipping address you provide is accurate.
If delivery fails due to incorrect address, you may be responsible for reshipping fees.
If no one is available to receive the package, the courier may contact you to reschedule delivery.

8. Lost or Damaged Packages

If your package is lost or damaged upon receipt, please contact us within 2 days of delivery.
We will follow up with the courier company and arrange for a replacement or refund as appropriate.

9. Contact Us

For any questions about shipping, please contact us at:
Shop 151, U-Mall, Yu Min Shopping Centre,
300-302 Ngau Tau Kok Road, Kwun Tong, Kowloon.