Refund and Exchange Policy

1. Eligibility for Returns and Exchanges

Returns or exchanges can be requested only if the following conditions are met:

• Requests must be made within 7 days from the date of purchase or receipt.

• Products must be unused, unopened, and in their original packaging.

• Valid proof of purchase (receipt or invoice) must be provided.

• Certain items such as earphones, software, or promotional products are not eligible for return or exchange.

2. Non-Returnable or Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Opened or used products

• Products damaged due to misuse or unauthorized repairs

• Custom-made or special order items

• Clearance or final sale items

3. How to Apply for Return or Exchange

Steps to apply for return or exchange:

• Contact customer service within 7 days at:
  Shop 151, U-Mall, Yu Min Shopping Centre,
  300-302 Ngau Tau Kok Road, Kwun Tong, Kowloon.

• Provide your order number and a brief reason for the return or exchange.

• We will verify eligibility and provide return instructions.

• Unless the item is defective or sent incorrectly, shipping costs are borne by the customer.

4. Refund Processing

• Approved refunds will be returned to the original payment method.

• Refund processing usually takes 5 to 10 business days after we receive the returned item.

• Shipping fees (if any) are non-refundable unless the return is due to our error.

5. Exchanges

• Items for exchange must meet the eligibility criteria above.

• Any price difference must be paid prior to exchange.

• Exchanges are subject to product availability.

6. Defective or Incorrect Items

• Please notify us within 3 days after delivery if the item is defective or incorrect.

• We will arrange a free replacement or refund.

7. Contact Us

For any inquiries related to returns or exchanges, please contact us at:
Shop 151, U-Mall, Yu Min Shopping Centre,
300-302 Ngau Tau Kok Road, Kwun Tong, Kowloon.